Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Become a member
Home ›› Artificial Intelligence ›› Page 16

Artificial Intelligence

See All Topics
Read these first

Is Conversational AI the Future of Mobile Apps?

  • Accessibility, Android, Apple iOS, Artificial Intelligence, Business Value and ROI, Conversational Design, Customer Experience, Design Tools and Software, iPhone, Mobile Applications, Mobile Technology

Mobile apps are undoubtedly the future—with conversational AI at the center of their development

Article by Jeff Steen
Share
Share:Is Conversational AI the Future of Mobile Apps?
8 min read

We Need a New Approach to Designing for AI, and Human Rights Should Be at the Center

  • Artificial Intelligence, Defining AI

Designers need a methodology that helps them weigh the benefits of using a new technology against its potential harm

Article by Caroline Sinders
Share
Share:We Need a New Approach to Designing for AI, and Human Rights Should Be at the Center
6 min read

Dispelling Some Common Myths About Conversational AI

  • Artificial Intelligence, Automotive, Conversational Design, Customer Experience, Defining AI

Perhaps an easier way to illustrate what conversational AI is is to clarify what it’s not. Here are myths about conversational AI that you should expel from your mind.

Article by Lance Christmann
IDEAS IN BRIEF
Dispelling Some Common Myths About Conversational AI

Conversational AI represents a vast, emergent set of technologies obscured by layers of hype and misinformation. Here are some common myths:

  • Conversational AI is just talking to machines. 
  • Business-minded people know enough to pick the best conversational AI platforms
  • Conversational AI is an Add-On. 
  • Pre-trained bots are less work. 
  • You should start big.
  • Automating current workflows is optimal
  • Phones are outdated and irrelevant 
  • You need to hire a conversational AI expert. 
  • You can get to the next level with the system you already have. 
  • There is one platform to rule them all. 
  • This is like any other software buildout. 
  • You can do this alone. 
  • You can upload all your organization’s stored data and proceed to launch
  • Your goal is to mimic humans
  • This stuff is easy

In reality, successful implementation of conversational AI requires an ecosystem built for hyperautomation, where shared libraries of information and code-free design tools make high-level automation and continual evolution an everyday thing.

Read Article →
Share
Share:Dispelling Some Common Myths About Conversational AI
9 min read

It’s All About Experience

  • Artificial Intelligence, Behavioral Science, Business Value and ROI, Conversational Design, Customer Experience, Design, Development, Empathy, Employee Experience

The future of UX, CX, and EX are entwined in one big X … get ready.

Article by Josh Tyson
IDEAS IN BRIEF
It’s All About Experience

UX Magazine has been at the forefront of experience design for more than 20 years. In that time, the very notion of UX has changed significantly. What was once the purview of a group of niche designers lobbying for a seat at the table with other business concerns, UX now exists at the intersection of customer experience management, employee experience, and the broader management of business and technology.

As technology continues to become more sophisticated and pervasive, experience design is something everyone should be thinking about. The COVID-19 pandemic has accelerated the move toward digital being the primary interface point between most consumers and businesses—a move that was already underway with advanced hyperautomation and AI-powered conversational interfaces becoming viable solutions. As we enter into the era of what Gartner calls “total experience” it’s the fundamental tenets of user-centered design that will best serve organizations and users of every stripe (both internal and external). We look forward to continuing our reporting from these frontlines.

Read Article →
Share
Share:It’s All About Experience
5 min read

Designing a VUI – Voice User Interface

  • Artificial Intelligence, Conversational Design, Customer Experience, Defining AI, Technology, Voice & Natural Language

More and more voice-controlled devices are storming the market. Voice interactions for mobile apps or smart home speakers are becoming more common in today’s technology.

Article by Frederik Goossens
Share
Share:Designing a VUI – Voice User Interface
10 min read

Tell us about you. Enroll in the course.

    ✕

    Join 740,000 designers, thinkers, and doers.

    Become a member

    This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and

    Accept policy