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When designing for cross-channel experiences, it’s helpful to examine the realm and nature of consistency.
Mapping the path of a customer’s experience shows where improvements can be made.
The five POs who can create headaches during your project, and how to deal with them.
An overview of agile development and working as a designer in agile environments.
What the UX community can learn from the thoughtful discipline of architect Frank Gehry.
Forrester’s Harley Manning discusses customer and user experience strategy.
