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Agentic AI

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How Agentic AI is Reshaping Customer Experience: From Response Time to Personalization

  • Agentic AI, AI Automation, AI Ethics, AI Personalization, Artificial Intelligence, Customer Experience, Human-AI Collaboration, Machine Learning, Responsible AI

What if AI could not only speed up customer service but truly understand and personalize every interaction, all while respecting ethics and human connection? Discover how agentic AI is reshaping the future of customer experience beyond automation.

Article by Alla Slesarenko
IDEAS IN BRIEF
How Agentic AI is Reshaping Customer Experience: From Response Time to Personalization
  • The article explores how agentic AI is transforming customer experience by enabling faster, smarter, and highly personalized interactions.
  • It highlights the shift from reactive customer service to proactive, autonomous AI-driven systems that improve operational efficiency and customer satisfaction.
  • The piece emphasizes the importance of ethical AI use, including transparency, data privacy, and maintaining human-AI collaboration in service.
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6 min read

AI Agents in Customer Service: 24×7 Support Without Burnout

  • Agentic AI, Artificial Intelligence, Conversational AI, User Experience

Can AI agents fix the broken world of customer service? This piece reveals how smart automation transforms stressed employees and frustrated customers into a smooth, satisfying experience for all.

Article by Josh Tyson
IDEAS IN BRIEF
AI Agents in Customer Service: 24×7 Support Without Burnout
  • The article explains how agentic AI can improve both customer and employee experiences by reducing service friction and alleviating staff burnout.
  • It highlights real-world cases, such as T-Mobile and a major retailer, where AI agents enhanced operational efficiency, customer satisfaction, and profitability.
  • The piece argues that companies embracing AI-led orchestration early will gain a competitive edge, while those resisting risk falling behind in customer service quality and innovation.
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6 min read

Agentic AI: Fostering Autonomous Decision Making in the Enterprise

  • Agentic AI, Artificial Intelligence, Enterprise AI

Discover how agentic AI is reshaping enterprise operations — unlocking smarter decisions, personalized automation, and a path toward self-driving organizations.

Article by Josh Tyson
IDEAS IN BRIEF
Agentic AI: Fostering Autonomous Decision Making in the Enterprise
  • The article explains how agentic AI enables enterprises to automate complex decisions, transforming business processes and improving efficiency.
  • It introduces Intelligent Digital Workers (IDWs), systems of AI agents that evolve from processing data to making personalized, context-aware decisions.
  • It emphasizes that successful agentic AI requires open, flexible ecosystems and human collaboration to guide and orchestrate AI agents effectively.
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6 min read
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