Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Become a member

Get exclusive access to thought-provoking articles, bonus podcast content, and cutting-edge whitepapers. Become a member of the UX Magazine community today!

Home ›› Artificial Intelligence ›› Agentic AI

Agentic AI

See All Topics
Read these first

AI Agents in Customer Service: 24×7 Support Without Burnout

  • Agentic AI, Artificial Intelligence, Conversational AI, User Experience

Can AI agents fix the broken world of customer service? This piece reveals how smart automation transforms stressed employees and frustrated customers into a smooth, satisfying experience for all.

Article by Josh Tyson
IDEAS IN BRIEF
AI Agents in Customer Service: 24×7 Support Without Burnout
  • The article explains how agentic AI can improve both customer and employee experiences by reducing service friction and alleviating staff burnout.
  • It highlights real-world cases, such as T-Mobile and a major retailer, where AI agents enhanced operational efficiency, customer satisfaction, and profitability.
  • The piece argues that companies embracing AI-led orchestration early will gain a competitive edge, while those resisting risk falling behind in customer service quality and innovation.
Read Article →
Share
Share:AI Agents in Customer Service: 24×7 Support Without Burnout
6 min read

Agentic AI: Fostering Autonomous Decision Making in the Enterprise

  • Agentic AI, Artificial Intelligence, Enterprise AI

Discover how agentic AI is reshaping enterprise operations — unlocking smarter decisions, personalized automation, and a path toward self-driving organizations.

Article by Josh Tyson
IDEAS IN BRIEF
Agentic AI: Fostering Autonomous Decision Making in the Enterprise
  • The article explains how agentic AI enables enterprises to automate complex decisions, transforming business processes and improving efficiency.
  • It introduces Intelligent Digital Workers (IDWs), systems of AI agents that evolve from processing data to making personalized, context-aware decisions.
  • It emphasizes that successful agentic AI requires open, flexible ecosystems and human collaboration to guide and orchestrate AI agents effectively.
Read Article →
Share
Share:Agentic AI: Fostering Autonomous Decision Making in the Enterprise
6 min read
✕

Join the UX Magazine community!

Stay informed with exclusive content on the intersection of UX, AI agents, and agentic automation—essential reading for future-focused professionals.

Hello!

You're officially a member of the UX Magazine Community.
We're excited to have you with us!

Thank you!

To begin viewing member content, please verify your email.

Tell us about you. Enroll in the course.

    ✕

    This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and

    Accept policy