This week on Invisible Machines, Robb and Josh are excited to welcome RJ Owen, the Principal Product Designer at Slack. RJ was previously the principal UX designer for Salesforce, but his journey with technology began as a software engineer and architect. RJ actually transitioned toward design while working for Effective UI, the experience design agency Robb founded close to twenty years ago. In some ways, this episode documents a rare moment with two fabled UX unicorns, as Robb also has design chops to match his technical abilities.
The trio goes deep on decision management in the age of conversational AI, exploring how communication channels like Slack might hold the keys to our future interactions with technology. They also discuss how generative AI’s ability to provide uncannily effective summaries of information poses a massive design challenge. What it might look like when machines are speaking to other machines using human language rather than code? This question and more are posed in another timely episode of Invisible Machines.
Give it a listen here!