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Vendor-Client Relationships

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UX Behind the Firewall

  • Analytics and Tracking, Business Value and ROI, Customer Experience, Design, Development, E-commerce, Employee Experience, Ethnography, HTML5, Interface and Navigation Design, Internal Company Dynamics, Internal Company Systems and Intranets, Marketing and Brand, Microsoft Windows, Mobile Applications, Prototypes, User Reported Feedback, Vendor-Client Relationships, Working With Stakeholders

Implementing the UX process internally can improve the user interface of a company’s applications, improving productivity and morale.

Article by Clive Howard
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7 min read
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The Complexity of Simplicity

  • Business Value and ROI, Consumer products, Customer Experience, Decision Architecture, Design, Information Design and Architecture, iPhone, Product design, Project Management, Prototypes, Requirements and Specifications, Simplicity, Usability, User Acceptance Testing, Vendor-Client Relationships, Working With Stakeholders

Keeping user-centered designs simple can be extraordinarily complicated, so staying focused is key.

Article by Jay Selway
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5 min read
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When and Where to “Woohoo”

  • Business Value and ROI, Consumer products, Content and Copy, Content Strategy, Customer Experience, Design, Emotion, Empathy, Interface and Navigation Design, Marketing and Brand, Research Methods and Techniques, Social Media Marketing, Storytelling, Usability, User Acceptance Testing, User Reported Feedback, Vendor-Client Relationships, Working With Stakeholders

Crafting compelling and valuable copy requires infusing the brand’s voice with a human tone that users respond to.

Article by John Caldwell
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6 min read
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The Customer-Generated Service Revolution

  • Consumer products, Customer Experience, Design, Empathy, Interaction Design, Interface and Navigation Design, Marketing and Brand, Mobile Technology, Social Media Marketing, Social Networking, Tablet, Technology, Vendor-Client Relationships

Service companies that are maintained by their users are growing in numbers and providing a new level of customer experience.

Article by Joe Macleod
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5 min read
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Improve Your Odds when Hiring for UX

  • Design, Design Tools and Software, Employee Experience, Facebook, HTML5, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Internal Company Dynamics, Internal Company Systems and Intranets, Marketing and Brand, Personal and Professional Development, Product design, Prototypes, Research Methods and Techniques, Social Media Marketing, Social Networking, Strategy, Team Dynamics, Twitter, Vendor-Client Relationships, Working With Stakeholders

There’s no sure thing when hiring for user-centered design roles, but you can take steps to improve your odds of finding a winner.

Article by Greg Zapar
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7 min read
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Sharpening Your Competitive Edge with UX Research

  • Business Value and ROI, Consumer products, Content and Copy, Content Strategy, Contextual User Studies, Customer Experience, Data visualization, Design, Development, Direct Observation Research, E-commerce, Emotion, Marketing and Brand, Product design, Research Methods and Techniques, Strategy, Usability, Vendor-Client Relationships

A digital wedding planning design project with Martha Stewart Living demonstrates the power of taking UX research to the next level.

Article by Rebecca Flavin
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4 min read
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