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User Psychology

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The Psychology Gap: Why Teams Misinterpret User Behavior

  • Design Thinking, Product Design, User Experience, User Psychology, User Research, UX Design

Learn why products fail despite good design.

Article by Tushar Deshmukh
IDEAS IN BRIEF
The Psychology Gap: Why Teams Misinterpret User Behavior
  • The article explains why teams misread users: designers work in calm environments while users operate under stress and distraction, creating a gap between how products are built and how they’re actually used.
  • It shows how team biases, assuming users will “figure it out” or projecting their own behavior, turn assumptions into bad design before testing even begins.
  • The piece argues products fail because teams misunderstand how users think and feel, not because screens are wrong, and fixing this means designing for emotion, not just logic.
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