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User Experience

Can AI agents fix the broken world of customer service? This piece reveals how smart automation transforms stressed employees and frustrated customers into a smooth, satisfying experience for all.

Article by Josh Tyson
AI Agents in Customer Service: 24×7 Support Without Burnout
  • The article explains how agentic AI can improve both customer and employee experiences by reducing service friction and alleviating staff burnout.
  • It highlights real-world cases, such as T-Mobile and a major retailer, where AI agents enhanced operational efficiency, customer satisfaction, and profitability.
  • The piece argues that companies embracing AI-led orchestration early will gain a competitive edge, while those resisting risk falling behind in customer service quality and innovation.
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6 min read

AI that always agrees? Over-alignment might be the hidden danger, reinforcing your misconceptions and draining your mind. Learn why this subtle failure mode is more harmful than you think — and how we can fix it.

Article by Bernard Fitzgerald
Introducing Over-Alignment
  • The article explores over-alignment — a failure mode where AI overly validates users’ assumptions, reinforcing false beliefs.
  • It shows how this feedback loop can cause cognitive fatigue, emotional strain, and professional harm.
  • The piece calls for AI systems to balance empathy with critical feedback to prevent these risks.
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4 min read

If we can automate a 787, why not an entire company? Discover how conversational AI and intelligent ecosystems are reshaping the future of work.

Article by Robb Wilson
You Can Automate a 787 — You Can Automate a Company
  • The article explores how automating a plane cockpit led to deeper insights about business automation.
  • It shows how conversational AI and agent-based systems can reduce cognitive load and improve decision-making.
  • It argues that organizations need intelligent ecosystems — not just tools like ChatGPT — to thrive in the age of automation.
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8 min read

Consistency in UI/UX builds trust and efficiency — without it, users feel lost. Learn how top brands maintain it and how AI can help.

Article by Rodolpho Henrique
Consistency in UI/UX Design: The Key to User Satisfaction
  • The article examines the role of consistency in UI/UX design for user trust and efficiency.
  • It showcases visual, functional, and interaction consistency in creating seamless experiences.
  • The piece warns about the negative effects of inconsistency, including confusion and frustration.
  • It promotes the use of AI and design systems to ensure consistency across digital platforms.
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4 min read

Discover how AI-first design principles let you build beautiful, functional UIs in minutes — without ever opening Figma or writing any code.

Article by Adam Judelson, Ryan Brotman
Making Designs Without a Designer
  • AI-first design turns simple text prompts into fully functional, production-ready UIs — no coding or Figma required.
  • Learn how to develop structured AI prototyping workflows to eliminate bottlenecks, and ensure fast, scalable, and consistent UX across projects.
  • This isn’t just faster design — it’s the future of product design, making high-quality UI creation accessible to everyone.
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10 min read

Are we on the brink of an AI-first revolution? As more products are built entirely around AI engines, designers must adapt. From dynamic interfaces and non-linear journeys to helping users optimize prompts, discover how the next generation of AI-driven products will reshape UX design.

Article by Tom Rowson
AI-First: Designing the Next Generation of AI Products
  • The article introduces “AI-first” products, designed around AI engines to offer more than just chat interfaces and improve over time.
  • It highlights key challenges for designers: creating flexible interfaces, helping users with prompts, and managing AI errors like hallucinations.
  • The piece stresses the need to adapt to non-linear, iterative user journeys as AI-first apps evolve.
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4 min read

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