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Ubiquitous Computing

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Five questions to answer when building your omni-channel customer experience.

Share:Are You Ready to Give Your Customers an Omni-Channel Experience?

In the Experience of Things, everything that we use and interact with in our daily lives is starting to build a computing mesh around us.

Share:Embracing the Evolution Toward the Experience of Things

The stories algorithms provide must be designed to create true value for people, or we miss the great potential of IoT and the data it provides.

Share:Algorithms and the (Incomplete) Stories They Tell Us

The design work that has made so many of us fat and happy is about to change—exciting and challenging work ahead.

Share:Saying Goodbye to the Great UX Design Bonanza of 2004-2016

Big data opens up whole world of insight for designers, but only if we focus on the actual users behind the numbers.

Share:Is It Time to Forget Big Data and Focus on Real People?

A slew of bad real-world experiences with an airline known for it’s digital savvy remind us that experience design goes well beyond what’s on the screen.

Share:Only Paying Attention to Your Website and App? Your UX Probably Sucks

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