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An examination of the business value of ethnography in user-center technology.
Article by Victoria Bellotti, PARC
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Usability pro Dana Chisnell reviews the new book by Nate Bolt and Tony Tulathimutte.
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The creators of RedLaser, a popular iPhone app, tell the UX story behind their success.
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Abbreviated processes rely on trust, collaboration, and prototyping to build consensus and confidence.
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How FedEx is improving the user experience of its systems, building an effective UX practice area, and moving the entire company toward strong UX competency.
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Getting companies to care about good experiences by bringing them into the conversation with users.
Article by Mark Hurst, Michael Grossman
