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Strategy

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These 7 Ingredients Can Revitalize Customer Experience

  • Analytics and Tracking, Business Value and ROI, Cloud Computing, Consumer products, Content and Copy, Content Strategy, Customer Experience, Design, Emotion, Internal Company Dynamics, Internal Company Systems and Intranets, Location-Based Services, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Research Methods and Techniques, Social Media Marketing, Social Networking, Strategy, Technology, Ubiquitous Computing, Usability

Taking cues from market leaders like Yamaha, Crate & Barrel, Morton’s The Steakhouse, and Ask.com, companies can rethink the ways they design customer experience.

Article by Elias Parker
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7 min read
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Quickpanel: More UX Futures

  • Business Value and ROI, Conferences, Consumer products, Design, Design Theory, Government and Public Services, Internal Company Dynamics, New and Emerging Technologies, Product design, Research Methods and Techniques, Strategy, Technology, Ubiquitous Computing

Jesse James Garrett, Margot Bloomstein, and Andy Polaine offer their visions for the future of UX.

Article by Mary Jean Babic
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5 min read
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Guidance for Conducting In-Home Studies with Children

  • Business Value and ROI, Consumer products, Content and Copy, Contextual User Studies, Design, Direct Observation Research, iPad, Research Methods and Techniques, Research Tools and Software, Search, SEO, and SEM, Strategy, Tablet, User Acceptance Testing, User Adoption, User Reported Feedback

An excerpt from Studying and Designing Technology for Domestic Life from Morgan Kaufmann looks at strategies for conducting in-home studies with children.

Article by Mona Leigh Guha, Elizabeth Foss, Allison Druin
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8 min read
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UX as the New SEO: an interview with Marianne Sweeny

  • Apple, Content Strategy, Design, Design Tools and Software, Interaction Design, iPad, Media Contour, Personal and Professional Development, Product design, Project Management, Search, SEO, and SEM, Strategy, Team Dynamics, Usability

Self-described “Search Information Architect” Marianne Sweeny dicusses her design process, her favorite products, and her views on collaboration

Article by Jason Gillard
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5 min read
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Five Movements in Design That We Should Pay Attention To

  • Business Value and ROI, Consumer products, Content and Copy, Customer Experience, Design, Emotion, Empathy, Government and Public Services, Healthcare, Human factors, Information Design and Architecture, Interaction Design, Interface and Navigation Design, New and Emerging Technologies, Personal and Professional Development, Product design, Psychology and Human Behavior, Research Methods and Techniques, Strategy, Team Dynamics, Technology, Technology for the Common Good, Usability, Working With Stakeholders

As the field of experience design continues to mature, enhanced research techniques and new tactics for measuring emotional response will help us improve users’ lives.

Article by Amy Cueva
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5 min read
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Win This Book! Intertwingled

  • Contests and Giveaways, Design, Empathy, Employee Experience, Ethnography, Information Design and Architecture, Internal Company Dynamics, Research Methods and Techniques, Strategy, Team Dynamics, Technology

Enter to win a copy of Peter Morville’s new book, Intertwingled: Information Changes Everything

Article by UX Magazine Staff
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1 min read
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