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Research Methods and Techniques

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Designers as Innovators, and a Story About Coffee

  • Agile and Iterative Process, Consumer products, Design, Direct Observation Research, Empathy, Interaction Design, Interface and Navigation Design, Mobile Applications, Product design, Prototypes, Research Methods and Techniques, User Acceptance Testing, User Reported Feedback

The creation of an online marketplace for single-origin coffee leads to some realizations about the connections between design thinking and innovation.

Article by Tyler Tate
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6 min read
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9 Ways to Revolutionize Experiences in Financial Services

  • Analytics and Tracking, Apple, Business Value and ROI, Consumer products, Content and Copy, Content Strategy, Customer Experience, Data visualization, Design, Development, E-commerce, Mobile Applications, Mobile Technology, New and Emerging Technologies, Privacy and Data Security, Product design, Product Releases and Redesigns, Requirements and Specifications, Research Methods and Techniques, Tablet, Ubiquitous Computing, User Adoption

Banks need to develop new products, services, and channels to survive in our rapidly evolving technological landscape—here are nine things they can do to reach that goal.

Article by Alexander Rauser
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9 min read
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Magical Design Thinking with UX Presto

  • Business UX Leaders, Design, Entertainment and Humor, Ethnography, Information Design and Architecture, Product design, Project Management, Requirements and Specifications, Research Methods and Techniques, Team Dynamics, Vendor-Client Relationships, Working With Stakeholders

A look at the mysterious world of UX Magic in the form of a screenplay depicting a meeting between a desperate product team and a mysterious figure.

Article by Jim McCool
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4 min read
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Transforming the Public Sector, One Experience at a Time

  • Analytics and Tracking, Customer Experience, Design, Government and Public Services, Interface and Navigation Design, Location-Based Services, Privacy and Data Security, Product design, Product Releases and Redesigns, Project Management, Requirements and Specifications, Research Methods and Techniques, Software as a Service, Technology for the Common Good, Working With Stakeholders

How a design team brought the Boston School District into the 21st century (and won a Design for Experience award) by focusing on parents as users.

Article by Josh Tyson
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3 min read
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Coming to Terms with Intangible Design

  • Design, Design Theory, Product design, Research Methods and Techniques, Sketching, Strategy, User Acceptance Testing, User Reported Feedback

UXM contributor Thomas Wendt explains the inspiration behind his new book, Design for Dasein: Understanding the Design of Experiences.

Article by Thomas Wendt
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8 min read
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A Spark of Inspiration Creates the Foundation for an Innovative Experience

  • Agile and Iterative Process, Consumer products, Design, Design for Experience Awards, Product Releases and Redesigns, Project Management, Research Methods and Techniques, Strategy, Team Dynamics, Vendor-Client Relationships, Working With Stakeholders

Results of the Strategy to Execution category of the Design for Experience awards show how agencies can work together with clients as a defacto lean start-up.

Article by Josh Tyson
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4 min read
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