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Remote Research

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YOU GOT THIS: An App Designed to Connect, Educate and Empower People Through Their Loss

  • Accessibility, Customer Experience, Design, Empathy, Remote Research, Usability, UX Education, UX Magazine

The project was to design a platform that educates and supports the wishes of those passing, as well as those who are left to mourn by using the design thinking process model.

Article by Jennifer ODonnell
IDEAS IN BRIEF
YOU GOT THIS: An App Designed to Connect, Educate and Empower People Through Their Loss
  • The author designed a platform to educate and support the wishes of those passing, as well as those who are left to mourn.
  • The challenge was to understand the sensitive process of EOL (End of Life) Care and what individuals need.
  • The author’s idea was to create an app that would:
    • Perform daily check-ins
    • Provide resources
    • Provide tips
    • Connect people
  • The author’s approach to this challenge was based on the design thinking process model.
  • The author of this article unpacks the research process:
    • Qualitative analysis
    • Competitive analysis & industry standards
    • User interviews
    • Ideation
    • Prototyping
  • Key takeaways: 
    • Make MVP a key to staying focused
    • Keep iterating
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8 min read
YOU GOT THIS: An App Designed to Connect, Educate and Empower People Through Their Loss

6 Reasons Why Remote Interview Session is Hard to Execute: a reflection by a frustrated, screen-fatigue user researcher

  • Design, Empathy, Human factors, Personas, Product design, Remote Research, Research Methods and Techniques

A few tips by a UX researcher on how to make the utmost of remote interviews

Article by Michelle Natalie Susanto
IDEAS IN BRIEF
6 Reasons Why Remote Interview Session is Hard to Execute: a reflection by a frustrated, screen-fatigue user researcher
  • In the past year, UX researchers encountered numerous challenges because of the new shift to remote work.
  • Some of the major issues consisted in recruiting respondents, online ghosting, unstable internet connection, and misunderstandings, among others.
  • Gaining some additional data beyond the interview, or repetitively communicating your question might prevent some of the problems and allow to run the interview efficiently for both sides.

Read the full article for perspective from a UX researcher on six relatable struggles of remote interview sessions and ideas on how to solve them.

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8 min read

6 Ways UX Researchers can be Advocates for Humans

  • Emotion, Empathy, Human factors, Remote Research, Research Methods and Techniques

In order for UX to be truly human-centric, we shouldn’t just interact with humans in the process. We really need to actively be advocates for them.

Article by Michelle Nguyen
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5 min read
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Using Data to Build Better Products

  • Analytics and Tracking, Consumer products, Decision Architecture, Development, Product design, Remote Research, Research Methods and Techniques, Strategy, The Evolution of Research

Great products aren’t magically conceived. They’re molded over time by observing and understanding people in order to identify core needs and thoughtfully solve for them.

Article by Meghan Wenzel
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5 min read
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In Conversation with Alfonso de la Nuez

  • Agile and Iterative Process, Business UX Leaders, Business Value and ROI, Design, Design Tools and Software, Enterprise Products, Information Design and Architecture, Internal Company Dynamics, Interviews, Marketing and Brand, Prototypes, Remote Research, Research Methods and Techniques, Research Tools and Software, Software as a Service, Technology, The Business of UX, Usability, User Reported Feedback

We talk with UserZoom CEO Alfonso de la Nuez about the importance of user testing, how to recruit panelists, and why research is an inspiration.

Article by Gigi Peccolo
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6 min read
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Priming the Electronic Prototype

  • Accessibility, Contextual User Studies, Direct Observation Research, Interaction Design, Prototypes, Remote Research, Research Methods and Techniques, User Acceptance Testing, User Reported Feedback

Whether users conceptualize the content as a “paper” document, “website,” or “electronic” document with assumed capabilities is a critical UX inquiry.

Article by Sarah Martin
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6 min read
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