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Employee Experience

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Looking at UX management from a military perspective reveals a need for both tactical and strategic leadership roles.

Share:The Strategic and Tactical Aspects of UX Leadership
5 min read

Many of the tools in your UX kit can be put to work in customer experience, which looks at how customers perceive every interaction with a company.

Share:A Deep Dive Into Customer Experience
6 min read

Deciding what to charge potential clients as a freelance UXer requires balancing your skill set and replaceability against going rates in the marketplace.

Share:Determining an Hourly Rate: A (Sometimes) Necessary Evil
7 min read

When used correctly, a Chief Customer Officer can drive customer experience efforts that change the way a company operates for the better.

Share:How Chief Customer Officers Orchestrate Experiences
4 min read

An in-depth look at the field of user experience shows that despite some truly explosive growth, we’ve still got some maturing to do.

Share:Who Are We and What Are We Doing?
6 min read

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