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Many of the tools in your UX kit can be put to work in customer experience, which looks at how customers perceive every interaction with a company.
Deciding what to charge potential clients as a freelance UXer requires balancing your skill set and replaceability against going rates in the marketplace.
When used correctly, a Chief Customer Officer can drive customer experience efforts that change the way a company operates for the better.
An in-depth look at the field of user experience shows that despite some truly explosive growth, we’ve still got some maturing to do.
A shared company espresso machine is just one way to create a collaborative atmosphere that gets vital information flowing across teams.
An intimate look at the hiring process of a successful, user-centered New York design firm.
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