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Empathy

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Stanislavski and the Reluctant Stakeholder

  • Agile and Iterative Process, Business Value and ROI, Customer Experience, Design, Direct Observation Research, E-commerce, Emotion, Empathy, Human factors, Internal Company Dynamics, Marketing and Brand, Personas, Project Management, Research Methods and Techniques, Search, SEO, and SEM, Team Dynamics, User Acceptance Testing, Vendor-Client Relationships, Working With Stakeholders

Tools employed by a mighty Russian acting coach can also can also be used to ease clients into an empathetic state.

Article by Tracy Brown
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7 min read
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Getting Fruitful Collaboration Instead of Stale Groupthink

  • Development, Empathy, Employee Experience, Internal Company Dynamics, Personal and Professional Development, Project Management, Psychology and Human Behavior, Research Methods and Techniques, Team Dynamics, Technology, The Business of UX, Workshops and Brainstorming

Cross-disciplinary groups can be a fountain of good ideas under the guiding wing of a good facilitator.

Article by Gail Swanson
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7 min read
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Practicing What We Preach

  • Apple, Customer Experience, Design, Empathy, Employee Experience, Human factors, Internal Company Dynamics, Personal and Professional Development, Psychology and Human Behavior, Team Dynamics

The sky is the limit when you infuse every aspect of your organization with empathy.

Article by Astrid Chow
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8 min read
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Experience Maps Identify Inefficiencies and Opportunities

  • Customer Experience, Design, Empathy, Research Methods and Techniques

Experience maps are useful in visualizing how each customer interaction combines to create the overall experience.

Article by James Torio
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3 min read
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