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Empathy

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Tools employed by a mighty Russian acting coach can also can also be used to ease clients into an empathetic state.

Article by Tracy Brown
Share:Stanislavski and the Reluctant Stakeholder
7 min read
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Cross-disciplinary groups can be a fountain of good ideas under the guiding wing of a good facilitator.

Article by Gail Swanson
Share:Getting Fruitful Collaboration Instead of Stale Groupthink
7 min read
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The sky is the limit when you infuse every aspect of your organization with empathy.

Article by Astrid Chow
Share:Practicing What We Preach
8 min read
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Experience maps are useful in visualizing how each customer interaction combines to create the overall experience.

Article by James Torio
Share:Experience Maps Identify Inefficiencies and Opportunities
3 min read
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