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Four e-commerce Homer Simpson moments, and how they were rectified leveraging customer experience insights
We need to improve on uncovering the true things that make people like movies. And we need to honor users’ expectations and provide a seamless, easy experience for them.
Visual design is not all there is to design, but it’s an important part of a well-thought-out product.
For an enterprise product to achieve the greatest success, companies should deliver an experience for users that meets the same standards evident in consumer products.
In the Experience of Things, everything that we use and interact with in our daily lives is starting to build a computing mesh around us.
Powerful service partnerships are beginning to emerge that are able to better respond to changes in customer needs, desires and expectations.
