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Home ›› Artificial Intelligence ›› AI Automation

AI Automation

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The “Do a Kickflip” Era of Agentic AI

  • Agentic AI, AI Agents, AI Automation, AI Ecosystem, AI Strategy, Artificial Intelligence, Digital Transformation, Enterprise AI, Innovation, LLM

Most companies are trying to do a kickflip with AI and falling flat. Here’s how to fail forward, build real agentic ecosystems, and turn experimentation into impact.

Article by Josh Tyson
IDEAS IN BRIEF
The “Do a Kickflip” Era of Agentic AI
  • The article compares building AI agents to learning a kickflip — failure is part of progress and provides learning.
  • It argues that real progress requires strategic clarity, not hype or blind experimentation.
  • The piece calls for proper agent runtimes and ecosystems to enable meaningful AI adoption and business impact.
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7 min read

Five Myths Debunked: Why Agentic AI Is Much More Than Chatbots

  • Agentic AI, Agentic AI Myths, AI Agents, AI Automation, AI Orchestration, AI Strategy, Artificial Intelligence, Conversational AI, Enterprise AI, LLM, Multi-Agent AI Systems

Forget chatbots — Agentic AI is redefining how work gets done. Discover the myths holding businesses back and what it really takes to build AI with true agency.

Article by Josh Tyson
IDEAS IN BRIEF
Five Myths Debunked: Why Agentic AI Is Much More Than Chatbots
  • The article reframes Agentic AI not as a tool, but as a strategic approach to automating high-value tasks through orchestration and dynamic objectives.
  • It argues that success with Agentic AI lies in starting small, experimenting quickly, and integrating agents around outcomes — not traditional workflows.
  • The piece emphasizes the need for open, flexible platforms that enable multi-agent collaboration, rapid iteration, and seamless integration with legacy systems.
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8 min read

How Agentic AI is Reshaping Customer Experience: From Response Time to Personalization

  • Agentic AI, AI Automation, AI Ethics, AI Personalization, Artificial Intelligence, Customer Experience, Human-AI Collaboration, Machine Learning, Responsible AI

What if AI could not only speed up customer service but truly understand and personalize every interaction, all while respecting ethics and human connection? Discover how agentic AI is reshaping the future of customer experience beyond automation.

Article by Alla Slesarenko
IDEAS IN BRIEF
How Agentic AI is Reshaping Customer Experience: From Response Time to Personalization
  • The article explores how agentic AI is transforming customer experience by enabling faster, smarter, and highly personalized interactions.
  • It highlights the shift from reactive customer service to proactive, autonomous AI-driven systems that improve operational efficiency and customer satisfaction.
  • The piece emphasizes the importance of ethical AI use, including transparency, data privacy, and maintaining human-AI collaboration in service.
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6 min read
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