Idea in Brief

  • Before giving a talk at a conference, the author surveyed a group of people. The participants either answered that they have a “different” brain themselves or live with a family member who identifies as neurodiverse.
  • By asking four questions on user experience, it was possible to identify major pain points for neurodiverse people, such as enormous cognitive load, jargon, walls of text.
  • UX specialists have the power to revolutionize products and make them accessible to everyone, thereby decreasing stigma and discrimination.

Read the full article below to learn more about neurological makeup and how it can impact design.


 This article refers to a talk I gave at the June 2021 edition of the UX writer conference, called “Every Brain Is Different: Neurodiversity’s Significance for UX Writing and Content Design”. I feel like we’re onto something here, so let us make the most of the momentum to take a step back and reflect (thanks again Steven Wakabayashi of QTBIPOC Design for reminding us all to do so in his own talk “Designing for equity” at the same conference).

Words matter, visibility matters as well

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What’s in it for you, if you keep on reading?

Invisible to us, invisible to them

Why neurodiverse needs matter in UX design

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Why the UX writing discipline needs to sit down and take notes

Is a timer necessary — could it be inducing anxiety instead of a quick check-out we originally were looking for?

Should our latest think piece be a solid wall of text with only one decorative main visual or can we break it up into more digestible paragraphs?

Are our user flows manageable and useful to a variety of people instead of only those who do not need assistance in their daily life to copy with their inner world of emotions?

1. What are the biggest pain points of neurodiverse people in general, in the workplace and in their personal lives according to you?

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2. Have you encountered any particular goals and needs of neurodiverse people when it comes to user experience design?

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3. Could you tell me about one or more cases of experienced inability to use or read any digital writing because it was inaccessible to neurodiverse people?

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4. Why do we need to include neurodiversity when creating an accessible design, especially crafting copy and content? 

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Just getting started with spreading the message

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Stop writing and start asking

If this matter is close to your heart, I would love to hear from you. Also, the “Neurodiversity and UX writing” Typeform survey remains open for now, so more answers are more than welcome and you can stay completely anonymous this way.