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- High Performance Through Process Excellence: From Strategy to Execution with Business Process Management
Continuously changing customer and market requirements as well as new developments in information technology have become a dominating factor in today's business environment. To be successful enterprises have to adapt quickly to new opportunities and thr ...
Resource - Mathias Kirchmer - December 31, 1969 - 0 comments - 0 attachments
- Designing the Right Team for UX
Title 2: An Art and a Science As brands and partner agencies become more invested in the discipline of user experience, building the right UX team will also require ...
Article - Doug Hopkins - October 07, 2011 - 4 comments - 0 attachments
- 6 Disciplines for Reaching Customer Experience Maturity
Most companies say they want to differentiate themselves based on a superior customer experience . But the reality is very few manage to provide an experience that truly differentiates a brand from competitors. Consider the health insurance industry: ...
Article - Megan Burns - September 21, 2011 - 2 comments - 0 attachments
- This is Service Design Thinking: Basics - Tools - Cases
This is Service Design Thinking outlines a contemporary approach for service innovation. Service design and design thinking are lately evolving into buzz words for management and business consulting. This is Service Design Thinking strives to ...
Resource - Marc Stickdorn - January 31, 2011 - 0 comments - 0 attachments
- Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant
Companies have long engaged in head-to-head competition in search of sustained, profitable growth. They have fought for competitive advantage, battled over market share, and struggled for differentiation. Yet in today’s overcrowded industri ...
Resource - W. Chan Kim - February 02, 2005 - 0 comments - 0 attachments
- The Design of Business: Why Design Thinking is the Next Competitive Advantage
Most companies today have innovation envy. They yearn to come up with a game-changing innovation like Apple's iPod, or create an entirely new category like Facebook. Many make genuine efforts to be innovative-they spend on R&D, bring in creative des ...
Resource - Roger L. Martin - November 08, 2009 - 0 comments - 0 attachments
- User Interface 16
Immerse yourself in two full days of intensive workshops and one day of insightful 90-minute presentations. You’ll revel in every minute of this three-day conference. We ooze practical experience. You can’t ...
Event - Alex Laven - September 19, 2011 - 0 comments - 0 attachments
- Emtech MIT
Technology Review’s annual Emtech is the premier conference focused on emerging technologies and their impact. Now in its 11th year, this unique event brings together business leaders, senior technologists, investors, and innovative entreprene ...
Event - Alex Laven - September 16, 2011 - 0 comments - 0 attachments
- Forrester's Infrastructure & Operations Forum 2011
Is your infrastructure and operations (I&O) organization ready to support customer growth? It had better be: In 2011, the top business priority for executive leadership is revenue growth through customer acquisition and retention. While profitab ...
Event - Alex Laven - September 15, 2011 - 0 comments - 0 attachments
- Forrester's Consumer Forum 2011
Disruptive technology, digital connectivity, and the proliferation of customer touchpoints are dramatically changing the way customers interact with products and channels. Coupled with changing consumer behavior, this means that we are seeing the er ...
Event - Alex Laven - September 15, 2011 - 0 comments - 0 attachments