UX Magazine

Defining and Informing the Complex Field of User Experience (UX)

Strategy

On UX Leadership

Looking inward to grow the UX profession and outward to inject design into the DNA of organizations.
Article - Kim Goodwin - January 26, 2011 - 7 Comments

E*TRADE's Digital Customer Experience

An interview with Tim Paul, Director of Product Management and User Experience at E*TRADE, about the growth and role of UX in the digitally driven company.
Article - Tim Paul - January 24, 2011 - 4 Comments

The Adventures of Usability Girl

How UX went from a one-person task to a strategic priority with a large team at AT&T Interactive.
Article - Stephanie Arnold - January 20, 2011 - 9 Comments

Managing Vanguard's Investor Experience

An interview the head of Vanguard's Retail Client Experience Group.
Article - Amy Dobra - January 8, 2011 - 1 Comments

Portraits of an Industry in Flux

The advent of eBooks has pushed the publishing industry to adopt software and UX design practices.
Article - Brett Sandusky - January 3, 2011 - 7 Comments

Select Country; Select Language

Ensuring users quickly and easily find content for their location and language.
Article - John Yunker - December 30, 2010 - 14 Comments

The Importance of Designing an Experience Culture

External customer experiences begin with the company's internal culture.
Article - Cynthia Thomas - December 21, 2010 - 11 Comments

Making User and Customer Experience a Business Competency

Forrester's Harley Manning discusses customer and user experience strategy.
Article - Harley Manning, Forrester Research - December 15, 2010 - 6 Comments

Customer Experience Nirvana

Bringing together marketing and UX efforts in the management of digital touchpoints.
Article - David Moskovic - December 2, 2010 - 15 Comments

Crafting the UX of REI's Retail Experience

Translating REI's warm, hand-crafted in-store experiences into the digital space.
Article - Samantha Starmer - December 1, 2010 - 2 Comments

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