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Guidelines and heuristics are not interchangeable, but many UXers treat them that way. It’s common to hear someone saying that they’re doing a heuristic evaluation against X guidelines. But it doesn’t quite work like that. “Let’s check this agai ...

Article - Dana Chisnell - April 09, 2010 - 7 comments - 0 attachments

Last year, I had the honor and pleasure of working on a project for the National Institute of Standards and Technology (NIST) to develop style guidelines for voting system documentation . Yawner, right? Not at all, it turns out. It made me think ...

Article - Dana Chisnell - March 03, 2010 - 10 comments - 0 attachments

Every user experience researcher I know gets requests to do heuristic evaluations. But it isn't always clear that the requester actually knows what is involved in doing a heuristic evaluation. That happens. If I had a dollar for every time someone c ...

Article - Dana Chisnell - February 19, 2010 - 14 comments - 0 attachments

“Experience” is the new “black.” Very hip, very now. It’s impossible to read any publication even remotely concerned with commerce and not find some reference to “user” or “customer” experience. As a psychologist who’s spent over 30 years focusing on ...

Article - Tom Guarriello - October 10, 2006 - 13 comments - 0 attachments