The road to a good customer experience can be full of potholes. How do you navigate such a treacherous path? One key way is through product thinking.
You can never know how your users will use the app in real-life situations. Intercept offers quick and easy evaluation – combine with longer studies to the best results.
Use this format to create a shared understanding of why users do what they do.
Bots are a fundamentally new way of interaction for users, being without an interface, it becomes even more important to design the flow of the experience
Even though we live in a digital age, in Election 2016, you won’t be voting for Clinton or Trump via your phone or the web.
If we want to make space for everyone’s lives and needs, we need to account for a broader range of experiences—and a whole host of complicated feelings.
