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Usability

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Five Customer Experience Lessons Coffee Taught Me

  • Business UX Leaders, Consumer products, Customer Experience, Design, Design Theory, Empathy, Entertainment and Humor, Marketing and Brand, Personal and Professional Development, Strategy, Usability, Vendor-Client Relationships

A lifetime pursuing CX excellence culminates in a great cup of coffee and five tips for nailing customer experience.

Article by Tyler Wells
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5 min read
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A Co-Working Space with the Soul of a Coffee Shop at Workshop Cafe

  • Agile and Iterative Process, Analytics and Tracking, Business Value and ROI, Consumer products, Content and Copy, Content Strategy, Customer Experience, Design, Design for Experience Awards, Development, Internal Company Dynamics, Marketing and Brand, Mobile Applications, Mobile Technology, Product design, Product Releases and Redesigns, Project Management, Research Methods and Techniques, Team Dynamics, Technology, Usability, User Reported Feedback

A closer look at the results in the Complete Customer Experience category of the international Design for Experience awards, featuring the winner: Workshop Cafe.

Article by UX Magazine Staff
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5 min read
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Looking Ahead in Automotive UX with Mercedes

  • Augmented Reality, Automotive, Consumer products, Design, Design Tools and Software, Development, Gestures, Global Products and Localization, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Internal Company Dynamics, iPhone, Location-Based Services, Mobile Applications, Mobile Technology, New and Emerging Technologies, Operating Systems, Privacy and Data Security, Product design, Product Releases and Redesigns, Project Management, Prototypes, Requirements and Specifications, Team Dynamics, Technology, The Business of UX, Touch, Usability, User Acceptance Testing, User Adoption, Visual Design, Voice & Natural Language

A conversation with the UX team at Mercedes about in-dash apps, autonomous driving, and the rapidly changing world of automotive experience design.

Article by Steve Tengler
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8 min read
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The Book Metaphor

  • Apple, Apple iOS, Content and Copy, Design, Digital Publishing and eBooks, Flow and Immersion, Information Design and Architecture, Interface and Navigation Design, Mobile Applications, Mobile Technology, Product design, Tablet, Technology, Usability, Visual Design

When designing using metaphors like books, it’s important to remember to use the strengths of the source material and let the weaknesses fall by the wayside.

Article by Adrian Zumbrunnen
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4 min read
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Identifying Edges and the Art of the Wireframe

  • Design, Design Tools and Software, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Personal and Professional Development, Product design, Prototypes, Team Dynamics, Technology, Usability, Vendor-Client Relationships, Wireframes, Working With Stakeholders

Like a jigsaw puzzle, completing a wireframe requires demarcating the edges and is best done in collaboration with others.

Article by Jordan Julien
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Why UX Designers Need to Think like Architects

  • Consumer products, Design, Design Theory, Government and Public Services, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Mobile Applications, Mobile Technology, Personal and Professional Development, Product design, Project Management, Strategy, Team Dynamics, Technology, Usability, Vendor-Client Relationships, Visual Design

A look at the parallels between architects and user experience designers, and how the latter group can benefit from the work of the former.

Article by Rima Reda
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6 min read
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