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Defining and Informing the Complex Field of User Experience (UX)
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The Four Waves of User-Centered Design
Over the past two decades, Bentley University has been charting and propelling the evolution of UX design.
Article - Dr. William Gribbons - January 29, 2013 - 5 Comments
Stanislavski and the Reluctant Stakeholder
Tools employed by a mighty Russian acting coach can also can also be used to ease clients into an empathetic state.
Article - Tracy Brown - January 15, 2013 - 0 Comments
Process Makes Perfect: Speech Recognition User Interface Design
The nine steps to a voice user interface design with rewarding user experience.
Article - Stephen Keller - January 14, 2013 - 0 Comments
The Flâneur Approach to User Experience Design
We can learn a lot about good UX when we slow down, wander aimlessly, and observe the world around us.
Article - Sarah Doody - December 18, 2012 - 9 Comments
From User Experience To Customer Experience
In the age of the customer, finding common ground between CX and UX benefits everyone.
Article - Kerry Bodine - December 5, 2012 - 3 Comments
Practicing What We Preach
The sky is the limit when you infuse every aspect of your organization with empathy.
Article - Astrid Chow - December 4, 2012 - 3 Comments
About Face 3
Resource - Alan Cooper, Robert Reimann, David Cronin - May 7, 2012 - 0 Comments
Talking to Machines and Being Heard
There are many factors to consider when designing speech recognition applications.
Article - Dave Rich - November 28, 2012 - 1 Comments
Five User Experience Lessons from Tom Hanks
"My momma always told me, UX is as UX does."
Article - Steve Tengler - November 15, 2012 - 2 Comments
Designing to Build Trust
Especially in the realms of government and health insurance, in order to succeed, websites must use design to cultivate trust with their users.
Article - Ilana Westerman - October 31, 2012 - 3 Comments