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Business UX Leaders

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Forrester’s Harley Manning discusses customer and user experience strategy.

Article by Harley Manning, Forrester Research
Share:Making User and Customer Experience a Business Competency
18 min read
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Translating REI’s warm, hand-crafted in-store experiences into the digital space.

Article by Samantha Starmer
Share:Crafting the UX of REI’s Retail Experience
14 min read

How customer experience trends are affecting AAA’s business.

Article by Sylvia Veitia
Share:User and Customer Experience in a Member Services Organization
19 min read
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How FedEx is improving the user experience of its systems, building an effective UX practice area, and moving the entire company toward strong UX competency.

Article by Brice Stokes, Thomas Wicinski, Mike Downey
Share:The FedEx UX Journey, Part 1
22 min read
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