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Sol Mesz

Product Strategy and Product Design Consultant | Sol Mesz

I have over 15 years of experience managing Digital products from idea generation through implementation and growth. I have worked with different products across many industries and with organizations of all sizes, from Fortune 10 to Startups and Non Profits. I am currently an independent consultant helping organizations make better product and design decisions to maximize the impact of design. You can find me at www.solmesz.com.

A framework to take organizations from output to outcome focused product metrics.

Article by Sol Mesz
The Full Loop Analytics Framework

A few months ago, while creating a metrics dashboard for a client I had an epiphany: “if a product is only viable when User, Product and Business are equally present (thinking of the product triad), how come most of the existing frameworks focus on isolated parts of the trilogy?”

I created a framework for considering all 3 parts of the equation:

  1. Key Experience Indicators measure the relationship between User and Product, understanding product performance as a result of user satisfaction.
  2. Key Performance Indicators measure the impact of product performance on business results. In other words, KPIs look at product metrics in terms of business results.
  3. Key Business Indicators measure how user experience impacts business results.

This way fo measuring performance:

  • provides a holistic view of product performance,
  • makes sure that improvements in one area don’t have a negative impact on others,
  • and ensures that everybody is thinking in outcomes (company-wide results) rather than outputs (individual metrics)

Read the full article below for information on each triad, how I created the framework, and ways of applying it to your organization.

Share:The Full Loop Analytics Framework
9 min read

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