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Minal Jain

Senior UX Researcher | Uber Eats

Minal works as a Sr. User Experience Researcher at Uber in San Francisco. She leads research globally for delivery people using Uber Eats. She started with Uber 3.5 years ago, where she focused on growth of Uber in India and later moved on to exploring the question of how Uber can be made accessible to riders in all emerging markets.

She has an educational background in design and has worked with companies like Samsung and IBM Research in the past.

Ten things I’ve learned as a UX researcher at Uber

  • Automotive, Behavioral Science, Contextual User Studies, Customer Experience, Design, Design Tools and Software, Development, Empathy, Interaction Design, Internal Company Dynamics

As I sit and reflect on my 3.5 years at Uber, I feel grateful and amazed by how much I’ve learned and grown in this role.

Article by Minal Jain
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