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Brett Vansleve

Brett is passionate about developing human-centred, innovative solutions that solve real problems. Brett has built a career in UX Design, user research and design strategy. He has worked in both agency and client side roles across fin-tech, government, NFP and education industries. He is currently researching and developing ways to best utilise co-design, inclusive design and speculative design in the creation of future technology products and services.

To Design Inclusive Products and Services UX Designers Must Adopt a Participatory Mindset

Shifting to a participatory mindset is never easy. Reasons UCD approach doesn’t always work and how participatory mindset helps design inclusive products and services.

Article by Brett Vansleve
IDEAS IN BRIEF
To Design Inclusive Products and Services UX Designers Must Adopt a Participatory Mindset
  • This article (part 1) is organised into two sections:
    • Existing definitions of inclusive design are examined to create a clear unified interpretation that exhibits an ethical position.
    • The traditional UCD approach and mindset are evaluated to provide insight into why designers need to shift to a participatory mindset to successfully create inclusive technology products and services.
  • What is inclusive design:
    • The design of mainstream products and/or services that are accessible to, and usable by, as many people as reasonably possible.
    • Inclusive design must focus on the needs of marginalised groups and these needs should be placed at the centre of the design process.
  • A shift in mindset:
    • The UCD approach — focuses on the end product or service fulfilling the needs of people, however, this approach risks the needs of marginalised groups becoming an afterthought or an add on.
    • Participatory mindset — promotes sharing the experience of design with those affected by the outcome and empowering them to decide their future.
  • Shifting to a participatory mindset is a challenge as the principles can be difficult to embrace, however, it is possible for designers working on inclusive products/services to shift their mindset.
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8 min read
To design inclusive products and services UX Designers must adopt a participatory mindset (Part 1)
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