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Article by UX Magazine Team
Share:Designing with AI limitations in mind with Ovetta Sampson, Google’s Director of User Experience Core ML
1 min read
Article by UX Magazine Team
Share:Designers can ignite conversational AI with Jesse James Garrett
1 min read

An expert’s view on the massive strategic opportunities and potential challenges of leveraging conversational AI solutions

Article by Jordan Ratner
The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
  • By transforming the way humans interact with technologies and making them more accessible to the public, conversational AI is raising the bar for customer experience.
  • One of the most tangible impacts of conversational AI has been on customer support and sales conversion. Thanks to the automation of conversations, the load on human staff is reduced, which leads to greater customer and employee experience.
  • As technological development advances, more opportunities to make good use of conversational AI will emerge. Nevertheless, it’s also necessary to not underestimate potential challenges related to legacy systems, data availability, shortage of conversational AI specialists.
Share:The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
13 min read

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

Article by UX Magazine Staff
Share:A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms
11 min read

Did you know UX Magazine hosts the most popular podcast about conversational AI?

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