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Five Tips for Preparing your WCM Team
Implementing a web content management system is tricky business—here are some tips for fashioning your development team to the task.
Article - Kevin Stakem - November 13, 2012 - 0 Comments
Know Your Product Owner
The five POs who can create headaches during your project, and how to deal with them.
Article - David Sachs - October 23, 2012 - 1 Comments
Lean Strategy for UX Design
When it comes to delivering viable solutions, a lithe and muscular approach outpaces one that is weighed-down with too much information.
Article - David Gillis - October 15, 2012 - 7 Comments
Moments that Matter ... Moments that Don’t
Determining the crucial points of customer interaction can help you design experiences that connect, engage, and sell.
Article - Doug Klein - September 28, 2012 - 0 Comments
Intentional Environments: Designing a Culture of Co-Creation
Elements such as social dynamics, communication styles, and creative inspiration deeply affect our experience of work and what we create.
Article - Teresa Brazen - October 24, 2011 - 0 Comments
Stupid, Stupid Client
Clients aren't dumb, they just don't know what you know and dont think about the work the way you do.
Article - Jon Kolko - September 1, 2011 - 20 Comments
What's in a Name?
How confusion about terminology can disrupt projects, and 10 recommendations on how to avoid it.
Article - Susan Weinschenk, Ph.D. - July 27, 2010 - 9 Comments
12 Breeds of Client
Article - Howard Mann - April 14, 2007 - 0 Comments
10 Perfect Touch Points
What additional idea can you add to each touch point that would move it closer to perfect?
Article - Howard Mann - January 17, 2006 - 2 Comments
It's All Unimportant Until It's You
It will all seem unimportant until it is you waiting in the reception area or stuck on hold.
Article - Howard Mann - December 22, 2005 - 7 Comments