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Implementing Customer Experience as an Organizational Value
How to put CX strategy to work using Kotter's model, a go-to framework for serious organizational change.
Article - Pete Kinser - December 16, 2014 - 8 Comments
How Do We Interact with Our Organizations?
The winners of our Intertwingled giveaway share stories of how they interact with their workplace culture.
Article - UX Magazine Staff - November 26, 2014 - 0 Comments
Kicking Off the 2014 Design for Experience Awards
The 2014 international Design for Experience awards program, presented by UX Magazine, is now accepting applications and recommendations.
Article - UX Magazine Staff - November 24, 2014 - 0 Comments
The Power of Disciplined Simplification
By investing in focus, fluency, and magic, established firms can get up to speed with today’s CX leaders, embracing disciplined simplification.
Article - Allegra Burnette - November 10, 2014 - 3 Comments
What is Empathy?
A thoughtful examination of empathy in life and in the context of design reveals that empathy is not merely about receiving, but also about giving.
Article - Seung Chan Lim - November 4, 2014 - 3 Comments
UX as the New SEO: an interview with Marianne Sweeny
Self-described "Search Information Architect" Marianne Sweeny dicusses her design process, her favorite products, and her views on collaboration
Article - Jason Gillard - October 21, 2014 - 2 Comments
Five Movements in Design That We Should Pay Attention To
As the field of experience design continues to mature, enhanced research techniques and new tactics for measuring emotional response will help us improve users' lives.
Article - Amy Cueva - October 20, 2014 - 1 Comments
Creating a Cultural Fit
In an excerpt from his new book, Intertwingled, information architect Peter Morville describes how to create cultures that fit companies and their customers.
Article - Peter Morville - October 9, 2014 - 0 Comments
QuickPanel: UX Futures
Steve Krug, Nathan Shedroff, and Abby Covert take a crystal-ball look into the future of UX.
Article - Mary Jean Babic - October 2, 2014 - 2 Comments
Five Tips for Experience Designers Working to Improve Healthcare Innovation
Our ability to find the underlying problems puts experience designers in a unique position to bring positive change to healthcare efforts on a global scale.
Article - Tracy Brown - October 1, 2014 - 0 Comments