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- Cooper U's Design Leadership
Ever had an innovative and beautiful idea that never saw the light of day? Feel like your organization believes in the value of design, but prioritizes deadlines over fully developed ideas? These are symptoms of unhealthy communication and c ...
Event - Cooper U - January 04, 2013 - 0 comments - 0 attachments
- The Flâneur Approach to User Experience Design
Recently I did something that most people would call a bit crazy. As I walked out of the office one Friday afternoon, a seemingly random thought came into my head: I should quit my job . Later that weekend, I did just that. Then I did the next logica ...
Article - Sarah Doody - December 18, 2012 - 9 comments - 0 attachments
- From User Experience To Customer Experience
When I joined the Customer Experience team at Forrester Research in 2004, I thought the group had an odd name. At the time, I was a practicing interaction designer and an active member of the user experience community. In addition, the topics of ...
Article - Kerry Bodine - December 05, 2012 - 2 comments - 0 attachments
- Practicing What We Preach
Title 2: Leading with Empathy In the previous article in the "Practicing What We Preach" series , we discussed how critical it is to carefully and thoughtfully esta ...
Article - Astrid Chow - December 04, 2012 - 3 comments - 0 attachments
- About Face 3
Publication Date: Mon, 05/07/2012 Authors: Alan Cooper Rob ...
Resource - Alan Cooper, Robert Reimann, David Cronin - December 13, 2012 - 0 comments - 0 attachments
- Talking to Machines and Being Heard
Title 2: A speech recognition primer Speech recognition presents an exciting and dynamic set of challenges and opportunities for UX designers. With the mass-market rece ...
Article - Dave Rich - November 28, 2012 - 1 comment - 0 attachments
- Five User Experience Lessons from Tom Hanks
Some of you might work for companies that have not figured it out. They might still be pondering, “Why should we care about user experience?” Maybe they don’t care at all. Maybe they’ve lucked into a strange vortex where customers are accepting of unple ...
Article - Steve Tengler - November 15, 2012 - 2 comments - 0 attachments
- Cooper U Design Collaboration and Communication
T his valuable, 2-day training explores a comprehensive array of techniques for leading and facilitating the design process. It reveals Cooper's best practices for helping siloed teams work together effectively, facilitating a design process that b ...
Event - Cooper U - November 01, 2012 - 0 comments - 0 attachments
- Designing to Build Trust
Title 2: The factors that matter More than ever in the digital domain, companies rely on design to communicate with their customers. Because the experience of visiting ...
Article - Ilana Westerman - November 01, 2012 - 3 comments - 0 attachments
- The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity
Insightful and entertaining, The Inmates Are Running the Asylum finds author Alan Cooper using his experiences in corporate America to illustrate how talented people continuously design bad software-based products and why we need technology to work ...
Resource - Alan Cooper - October 25, 2012 - 0 comments - 0 attachments