Jen has been a web developer, technical writer, interaction designer, usability specialist, and manager at both large and small organizations. She has a B.S. in Computer Science and Professional & Technical Writing from the University of Hartford, and an M.S. in Human Factors from Bentley University. She currently works at MathWorks, where she manages a team that focuses on improving the usability of both custom-developed and procured business software for internal users.