Jason Napolitano is a Service Design Lead with global service design consultancy Fjord. With 14 years of experience, Jason has worked in both agency and client-side environments championing design leadership and interaction design. Prior to joining Fjord, Jason held Creative Director roles with companies including AOL, Samsung Electronics and About.com focusing on service content, media and product development. Jason graduated SUNY Buffalo with a B.F.A in Communication design. He also studied at the Birmingham Institute of Art and Design and SVA.