UX Magazine | Defining and Informing the Complex Field of User Experience (UX)

James Torio

Solution Manager

BIO

James Torio is a solution manager for a leading global management consultancy. He has consulted for fortune 500 companies in financial services, healthcare, pharmaceuticals and insurance. He designs products that support the goals and behaviors of the people who use them.

ON THE WEB

Website: http://jamestorio.com/blog

RSS: feed://jamestorio.com/blog/feed/

Articles By This Author

Experience Maps Identify Inefficiencies and Opportunities

Experience maps are useful in visualizing how each customer interaction combines to create the overall experience.

October 04, 2011

The Power of Value Stream Maps

Mapping the path of a customer's experience shows where improvements can be made.

December 17, 2012

Using Cohort Analysis to Optimize Customer Experience

Researching your users in cohorts can reveal ways to improve their customer journeys.

February 12, 2013

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