James Torio

UX Magazine

Defining and Informing the Complex Field of User Experience (UX)

Solution Manager

BIO:

James Torio is a solution manager for a leading global management consultancy. He has consulted for fortune 500 companies in financial services, healthcare, pharmaceuticals and insurance. He designs products that support the goals and behaviors of the people who use them.

ON THE WEB

Website #1:

http://jamestorio.com/blog

ARTICLES BY THIS AUTHOR

Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment

A data visualization method that maps customer satisfaction levels, break point analysis lets you invest wisely in improving user experience.

June 18, 2013 - James Torio, Rishabh Dayal

The Power of Value Stream Maps

Mapping the path of a customer's experience shows where improvements can be made.

December 17, 2012 - James Torio, Rishabh Dayal

Experience Maps Identify Inefficiencies and Opportunities

Experience maps are useful in visualizing how each customer interaction combines to create the overall experience.

October 4, 2011 - James Torio

Using Cohort Analysis to Optimize Customer Experience

Researching your users in cohorts can reveal ways to improve their customer journeys.

February 12, 2013 - James Torio, Rishabh Dayal