Article No. 1,580 | February 19, 2016
Adopting practices that elevate the customer experience will undoubtedly produce a return on investment and provide a steady foundation for your brand.
Article No. 1,579 | February 17, 2016
Guiding your organization to achieve an experience-first mindset means understanding your context, building connections, and communicating your intention.
Article No. 1,578 | February 15, 2016
Whether users conceptualize the content as a “paper” document, “website,” or “electronic” document with assumed capabilities is a critical UX inquiry.
Article No. 1,577 | February 12, 2016
Used in the right context and settings, animations can add meaning to a user interface and offer immersive interactivity as well.
Article No. 1,576 | February 9, 2016
Taking user emotion into account makes your writing more nuanced and empathetic--and the user experience admirably human.
Article No. 1,575 | February 8, 2016
Had Google thought more about probability than about throwing in their existing technology just because they could, they would have left autosuggest out.
Article No. 1,574 | February 5, 2016
"X: The Book" is both a crash course in architecting great experiences and simultaneously a must-read for any designer looking to brush up on his trade.
Article No. 1,573 | February 2, 2016
When users are accustomed to using a pattern, even a minor change in that pattern can be very expensive in performance terms.
Article No. 1,572 | January 27, 2016
The role of the designer requires a critical lens toward decision-making and the appropriate use of technology to solve problems.
Article No. 1,571 | January 25, 2016
The stories algorithms provide must be designed to create true value for people, or we miss the great potential of IoT and the data it provides.
Article No. 1,570 | January 22, 2016
As design thinking and now data science make their way more deeply into the fields of customer experience, companies who master these new approaches will stand out.
Article No. 1,569 | January 20, 2016
I’m a Divvy bikes member and fan, but there have been some speed bumps in my Divvy user experience.
Article No. 1,568 | January 18, 2016
Big data, smart mobile technology and connected devices are combining to allow us to build a new type of smart digital service: Living Services.
Article No. 1,567 | January 15, 2016
Prototyping facilitates rapid iteration and fail-fast (and learn-fast) experimentation, and helps the whole product team push technical limits.
Article No. 1,566 | January 13, 2016
If technology is essential to our future success and goals, then the means by which we interact with it must be critical.
Article No. 1,565 | January 11, 2016
Human beings are creatures of habit, and once we have a model for how a certain space should look in our head, finding that model flipped on its head can disorient us.
Article No. 1,564 | January 6, 2016
Task-based testing provides an approach that allows companies to gather both quantitative and qualitative feedback from a target audience.
Article No. 1,563 | January 4, 2016
If you’re working with an audience across the globe, all under budget and time constraints, remote user testing can provide the rich data to help make informed decisions.
Article No. 1,562 | December 30, 2015
UX Magazine contributors give us their predictions for the trends and developments that will shape experience design in 2016.
Article No. 1,561 | December 28, 2015
Never lose sight of the marriage of physical objects and the digital screens and devices you're designing for.
Article No. 1,560 | December 23, 2015
Don’t leave users squinting or pinching and zooming just to experience your mobile website. Help them make the most out of your mobile presence.
Article No. 1,559 | December 21, 2015
Empathy is the key to creating a UX that will actually make users happy, and a truly empathetic UX begins even before there’s a product to design.
Article No. 1,558 | December 17, 2015
Making your website compliant with WCAG and ADA benefits everyone, not just those with disabilities.
Article No. 1,557 | December 15, 2015
Journey mapping is a sophisticated, simple, and especially powerful tool that can help designers perfect the customer experience.