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How UX went from a one-person task to a strategic priority with a large team at AT&T Interactive.
An interview the head of Vanguard’s Retail Client Experience Group.
The advent of eBooks has pushed the publishing industry to adopt software and UX design practices.
Ensuring users quickly and easily find content for their location and language.
External customer experiences begin with the company’s internal culture.
Forrester’s Harley Manning discusses customer and user experience strategy.
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