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Internal Company Systems and Intranets

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These 7 Ingredients Can Revitalize Customer Experience

  • Analytics and Tracking, Business Value and ROI, Cloud Computing, Consumer products, Content and Copy, Content Strategy, Customer Experience, Design, Emotion, Internal Company Dynamics, Internal Company Systems and Intranets, Location-Based Services, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Research Methods and Techniques, Social Media Marketing, Social Networking, Strategy, Technology, Ubiquitous Computing, Usability

Taking cues from market leaders like Yamaha, Crate & Barrel, Morton’s The Steakhouse, and Ask.com, companies can rethink the ways they design customer experience.

Article by Elias Parker
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7 min read
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Why Banks Need to Revamp their User Experience

  • Analytics and Tracking, Apple, Apple iOS, Consumer products, Customer Experience, Data visualization, Design, Emotion, Information Design and Architecture, Interaction Design, Internal Company Dynamics, Internal Company Systems and Intranets, iPhone, Location-Based Services, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Privacy and Data Security, Requirements and Specifications, Research Methods and Techniques, Software, Strategy, Ubiquitous Computing, Usability, User Adoption

By tapping into vast amounts of customer data that other industries don’t have access to, financial institutions can use analytics to improve customer experiences.

Article by Rich Berkman
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6 min read
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No Bottom Line? No Experience

  • Business Value and ROI, Content and Copy, Contextual User Studies, Customer Experience, Design, Design for Experience Awards, Direct Observation Research, Employee Experience, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Internal Company Dynamics, Internal Company Systems and Intranets, Mobile Applications, Mobile Technology, Personal and Professional Development, Product design, Project Management, Research Methods and Techniques, Software, Team Dynamics, Technology, Usability, Vendor-Client Relationships, Working With Stakeholders

The results of the Bottom Line Impact category of the Design for Experience awards highlight the importance of balancing business needs and user needs.

Article by Josh Tyson
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7 min read
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Is there Room for Sexy in Enterprise Design?

  • Business Value and ROI, Customer Experience, Design, Emotion, Employee Experience, Enterprise Products, Flow and Immersion, Human factors, Interaction Design, Interface and Navigation Design, Internal Company Dynamics, Internal Company Systems and Intranets, New and Emerging Technologies, Product design, Project Management, Psychology and Human Behavior, Software, Team Dynamics, Technology

Sexy design has it’s place in enterprise software, so long as you know what sexy is to your users.

Article by Mick McGee
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5 min read
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How Do We Design for Better Team Experiences?

  • Business Value and ROI, Design, Design Tools and Software, Employee Experience, Enterprise Products, Internal Company Dynamics, Internal Company Systems and Intranets, Personal and Professional Development, Product design, Project Management, Software, Software as a Service, Team Dynamics, Technology, Vendor-Client Relationships

Ideas to help you design better team experiences with B2B software inspired by The One Minute Manager series.

Article by Paul Brooks
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4 min read
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Why PBS Uses Data to Drive Continuous Design

  • Agile and Iterative Process, Analytics and Tracking, Apple, Apple iOS, Business Value and ROI, Content and Copy, Customer Experience, Design, Design Tools and Software, Development, HTML5, Interaction Design, Interface and Navigation Design, Internal Company Dynamics, Internal Company Systems and Intranets, iPad, iPhone, Mobile Applications, Mobile Technology, Product design, Product Releases and Redesigns, Project Management, Prototypes, Technology, Usability, User Reported Feedback, Video

An agile production shop that combines continuous design and data-driven design lets PBS provide accessible content across a growing number of platforms.

Article by Matt McManus
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4 min read
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