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Home ›› Employee Experience ›› Page 22

Employee Experience

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A Deep Dive Into Customer Experience

  • Analytics and Tracking, Business Value and ROI, Customer Experience, Design, Development, Employee Experience, Ethnography, Marketing and Brand, Mobile Applications, Research Methods and Techniques, Social Networking, Storytelling, Technology, Usability

Many of the tools in your UX kit can be put to work in customer experience, which looks at how customers perceive every interaction with a company.

Article by Kerry Bodine
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6 min read
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Determining an Hourly Rate: A (Sometimes) Necessary Evil

  • Content and Copy, Design, Employee Experience, Employment and Hiring, Marketing and Brand, Personal and Professional Development, Project Management, Usability, Vendor-Client Relationships, Web

Deciding what to charge potential clients as a freelance UXer requires balancing your skill set and replaceability against going rates in the marketplace.

Article by Devan Goldstein
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7 min read
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How Chief Customer Officers Orchestrate Experiences

  • Analytics and Tracking, Business UX Leaders, Business Value and ROI, Customer Experience, Employee Experience, Employment and Hiring, Government and Public Services, Healthcare, Internal Company Dynamics, Marketing and Brand, Mobile Technology, Project Management, Social Networking, Team Dynamics, The Business of UX, Working With Stakeholders

When used correctly, a Chief Customer Officer can drive customer experience efforts that change the way a company operates for the better.

Article by Paul Hagen
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4 min read
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Who Are We and What Are We Doing?

  • Content Strategy, Design, Employee Experience, Employment and Hiring, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Internal Company Dynamics, Nomenclature, Personal and Professional Development, Personas, The Business of UX, UX Magazine, Wireframes

An in-depth look at the field of user experience shows that despite some truly explosive growth, we’ve still got some maturing to do.

Article by Jonathan Anderson | UX Magazine, Didus
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6 min read
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Collaboration Experience

  • Business Value and ROI, Design, Employee Experience, Internal Company Dynamics, Personal and Professional Development, Project Management, Simplicity, Team Dynamics

A shared company espresso machine is just one way to create a collaborative atmosphere that gets vital information flowing across teams.

Article by Gregg Bernstein
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5 min read
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Hiring the Right Designer

  • Design, Empathy, Employee Experience, Employment and Hiring, Interaction Design, Internal Company Dynamics, Personal and Professional Development, Product Releases and Redesigns, Project Management, Psychology and Human Behavior, Storytelling, Team Dynamics, Technology, Vendor-Client Relationships

An intimate look at the hiring process of a successful, user-centered New York design firm.

Article by Alexa Curtis, John Payne
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5 min read
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