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Home ›› Empathy ›› Page 27

Empathy

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Hiring the Right Designer

  • Design, Empathy, Employee Experience, Employment and Hiring, Interaction Design, Internal Company Dynamics, Personal and Professional Development, Product Releases and Redesigns, Project Management, Psychology and Human Behavior, Storytelling, Team Dynamics, Technology, Vendor-Client Relationships

An intimate look at the hiring process of a successful, user-centered New York design firm.

Article by Alexa Curtis, John Payne
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5 min read
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Romancing the Boomer

  • Apple, Apple iOS, Customer Experience, Design, Development, E-commerce, Empathy, Healthcare, Human factors, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Mac OS, Marketing and Brand, Product design, Software as a Service, Tablet, Technology, Usability

Designing for the Baby Boom generation requires an understanding of their unique fears, capabilities, and desires.

Article by Suzie Mitchell
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6 min read
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To Dwell Is To Garden

  • Business Value and ROI, Customer Experience, Design, Emotion, Empathy, Employee Experience, Human factors, Internal Company Dynamics, Personal and Professional Development, Project Management, Psychology and Human Behavior, Research Methods and Techniques, Storytelling, Team Dynamics, Technology

Creating rewarding employee experiences requires in-depth research that digs up the roots of discontent.

Article by Liana Dragoman
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9 min read
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Vulnerable Branding: Keeping your company’s voice honest

  • Business Value and ROI, Content and Copy, Content Strategy, Customer Experience, Design, Empathy, Facebook, Form design, Government and Public Services, Information Design and Architecture, Internal Company Dynamics, Marketing and Brand, Technology, Twitter

Effective digital content is an honest and adaptive reflection of an organization’s human core.

Article by Kate Kiefer Lee
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7 min read
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When and Where to “Woohoo”

  • Business Value and ROI, Consumer products, Content and Copy, Content Strategy, Customer Experience, Design, Emotion, Empathy, Interface and Navigation Design, Marketing and Brand, Research Methods and Techniques, Social Media Marketing, Storytelling, Usability, User Acceptance Testing, User Reported Feedback, Vendor-Client Relationships, Working With Stakeholders

Crafting compelling and valuable copy requires infusing the brand’s voice with a human tone that users respond to.

Article by John Caldwell
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6 min read
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The Customer-Generated Service Revolution

  • Consumer products, Customer Experience, Design, Empathy, Interaction Design, Interface and Navigation Design, Marketing and Brand, Mobile Technology, Social Media Marketing, Social Networking, Tablet, Technology, Vendor-Client Relationships

Service companies that are maintained by their users are growing in numbers and providing a new level of customer experience.

Article by Joe Macleod
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5 min read
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