- Customer Experience, Design, Human factors
Changes to the way we interact with the world, both digital and real, have impacted the current state of UX and formed a foundation for the UX trends of 2021.
Article by Anthony Miller
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Customer Experience
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- Customer Experience, Human factors, Marketing and Brand
Customer retention is one of the most important areas of CX to acquire as a skill. It compiles a multitude of strategies, but it’s definitely worth it in the long run.
Article by Valentin Radu
- Behavioral Science, Business Value and ROI, Customer Experience, Direct Observation Research, Empathy
There’s your chance to finish this year off on a positive note by taking some steps to put in place an improved B2B customer experience plan across your business.
Article by David Gear
- Behavioral Science, Customer Experience, Design Theory, Emotion, Empathy
Customers don’t care what they’re worth to you. They want value from you. That’s what keeps them coming back to you and referring you.
Article by Mike Wittenstein
Share:Why The Best Measure Of Customer Value Is The Value You Provide To Your Customers
- December 28, 2020
- Artificial Intelligence, Conversational Design, Customer Experience, Defining AI
Digital Transformation can seem daunting. How about a simple starting point? Do you want to improve the service you deliver without increasing staff?
Article by Lisa Palmer
- Customer Experience, Design Theory, Development, Empathy, Human factors, Marketing and Brand
To achieve a profitable and growing business, you need happy customers. However, all too often, the voice of the customer gets lost in the process.
Article by Leticia Cervantes
