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Moira Dorsey

Moira Dorsey is Vice President and Research Director at Forrester Research, where she serves Customer Experience professionals. She leads a research team that covers topics ranging from voice of the customer programs to modeling the return on investment from customer experience projects. Moira’s personal coverage areas include the future of online customer experiences, persona development, multichannel experiences, and user experience reviews.

    What’s Next for the Online Experience?

    • Accessibility, Customer Experience, Input devices, Interaction Design, Mobile Applications, Mobile Technology, Strategy, Web

    Moira Dorsey of Forrester Research looks at the form the Web will take as it continues to evolve.

    Article by Moira Dorsey, Forrester Research
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    4 min read
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