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Kerry Bodine

Vice President/Principal Analyst | Forrester Research

Kerry is a vice president and principal analyst in Forrester’s customer experience research practice and the co-author of Forrester’s book, Outside In: The Power of Putting Customers at the Center of Your Business. Follow her on Twitter: @kerrybodine.

Many of the tools in your UX kit can be put to work in customer experience, which looks at how customers perceive every interaction with a company.

Share:A Deep Dive Into Customer Experience
6 min read

In the age of the customer, finding common ground between CX and UX benefits everyone.

Share:From User Experience To Customer Experience
5 min read

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