- Conversational Design
Toby Shapshak, the South African speaker, strategist and editor of Stuff Magazine, did a TED talk called You Don’t Need An App For That.
Article by Elias Parker
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Taking cues from market leaders like Yamaha, Crate & Barrel, Morton’s The Steakhouse, and Ask.com, companies can rethink the ways they design customer experience.
Article by Elias Parker
