Don Bruns is a managing director in the User Experience practice at NavigationArts, a Washington, DC based digital consultancy. Bruns has seventeen years of experience in delivering web-based solutions with a focus on information architecture, rapid prototyping, and user research. As a veteran of Razorfish and Aquilent, Bruns has led client engagements for such high profile clients as KPMG, Bank of NY Mellon, AARP, U.S. Department of State, and USA.gov, the official web portal of the United States federal government. He has been a featured speaker at KMWorld and Gilbane conferences. You can find him at donbruns.net.