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Colin Shaw

CEO | Beyond Philosophy LLC

Colin is recognized by Linkedin as one of the ‘World’s Top 150 Business Influencers’. He is Founder & CEO of Beyond Philosophy LLC who helps organizations grow by identifying hidden, unmet needs.

– The Financial Times selected his company, Beyond Philosophy LLC, as one of the best management consultancies
– Brand Quarterly readers also voted him one of the ‘top 50 Marketing Thought Leaders Over 50’ for two years in a row.
– A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Colin has written seven bestselling books on Customer-driven growth. He is the co-host of the highly successful Intuitive Customer podcast. https://beyondphilosophy.com/podcasts/

Colin’s company, Beyond Philosophy LLC, helps organizations unlock growth by discovering customers’ hidden, unmet needs that drive value ($). We capitalize on this by improving your customer experience to meet these needs thereby retaining and acquiring new customers across the market.

Beyond Philosophy LLC has helped many of the world’s most prestigious organizations grow. One client, Maersk Line, the world’s largest container shipping company, improved their net promoter score by 40 points in 30 months that lead to 10% in shipping volumes.

Colin is an accomplished keynote conference speaker who can inspire organizations to focus on their Customers.
His followers can subscribe to his LinkedIn newsletter ‘Why we buy’. Just read one of Colin’s articles and subscribe.

Follow Colin on Twitter @ColinShaw_CX
Intuitive Customer Podcast – https://beyondphilosophy.com/podcasts

Even when things are going pretty well, we still have a negative bias. There is something perverse about never being happy with objective successes either.

7 min read

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