- Customer Experience, Design, Emotion
Article by Chris Hardtman
A New Design-Centered Meeting Framework: Better Capture the Product Design Narrative
- Understanding what users feel when using the product is the path towards a great user experience.
- A good starting point is to research who are the users and subsequently map their emotions at different stages of using the product.
- Once users emotional background is figured out, it’s easier to frame problems, prevent negative emotions and build a greater user experience.
Read the full article to learn about designing great interactions that suit human emotions.
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- September 29, 2021
6 min read