BIO
Megan Burns is a Principal Analyst at Forrester Research, serving customer experience professionals. She is a leading expert on measuring customer experience, benchmarking a company's ability to deliver great customer experience, estimating the ROI of customer experience improvements, and getting executives to actively participate in the customer experience transformation.
Articles By This Author
September 21, 2011
GET UX MAGAZINE
UX Resources
Most viewed Articles
May 19, 2010 - Susan Weinschenk, Ph.D.
June 07, 2011 - Loren Baxter
July 26, 2011 - Scott McDonald
April 14, 2011 - Sarah Doody
July 06, 2010 - Francisco Inchauste
February 02, 2010 -
January 25, 2010 - Lukas Mathis
December 23, 2010 - Pek Pongpaet
June 10, 2010 - Nate Bolt, Brynn Evans, Cyd Harrell
September 09, 2010 - Devin Coldewey











