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Home ›› Archives for Will Scott

Will Scott

Divvy Bikes Review

  • Accessibility, Automotive, Consumer products, Contextual User Studies, Customer Experience, Design, Government and Public Services, Human factors, Interaction Design, Marketing and Brand, Mobile Applications, Mobile Technology, Product design, Reviews, Technology, Technology for the Common Good, Usability

I’m a Divvy bikes member and fan, but there have been some speed bumps in my Divvy user experience.

Article by Will Scott
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7 min read
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The Pleasures and Pain-Points of Panera 2.0

  • Android, Apple, Apple iOS, Business Value and ROI, Consumer products, Content and Copy, Customer Experience, Design, Form design, Input devices, Interaction Design, Interface and Navigation Design, iPad, iPhone, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Product Releases and Redesigns, Tablet, Ubiquitous Computing, Usability

Fast-casual dining giant Panera Bread has given some of their restaurants an experience design overhaul that racks up more hits than misses.

Article by Will Scott
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6 min read
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Payroll Apps Should Deliver More Than a Stub

  • Apple, Apple iOS, Business Value and ROI, Data visualization, Design, Emotion, Employee Experience, Information Design and Architecture, Interface and Navigation Design, iPhone, Mobile Applications, Mobile Technology, Privacy and Data Security, Product design, Product Releases and Redesigns, Reviews, Usability

A review of the the Paychex Flex iOS app shows areas where employee benefits and payroll companies can make great improvements in mobile experience design.

Article by Will Scott
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4 min read
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Event Apps: Think Tapas, not Smörgåsbord

  • Android, Apple iOS, Business Value and ROI, Conferences, Content and Copy, Design, Design Tools and Software, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Mobile Applications, Mobile Technology, Reviews

A review of the ill-conceived Mobile World Congress event app shows how poor design can have a broad impact on attendee experience.

Article by Will Scott
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3 min read
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You’ve Been Served Poor UX

  • Apple, Apple iOS, Business Value and ROI, Consumer products, Customer Experience, Design, Input devices, Interface and Navigation Design, iPad, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Tablet, Technology, Usability

An iPad ordering system at an airport restaurant leaves one user hungry for a better experience.

Article by Will Scott
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4 min read
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