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Verena Seibert-Giller

Dr. Verena Seibert-Giller is a psychologist and UX consultant with over 30 years of experience applying psychological principles to the design of products and services. She is the founder of UX Psychology eU, where she advises global companies across diverse industries on creating human-centered digital experiences. Through her acclaimed UX Psychology Lens Cards, she helps design teams integrate cognitive science and behavioral insights into their development processes. In addition to her consulting work, she is an accomplished author, sought-after speaker, and university lecturer.

The Psychology of Trust in AI: Why “Relying on AI” Matters More than “Trusting It”

  • AI in UX, Artificial Intelligence, Cognition, Human-AI Interaction, Human-Centered Design, Psychology, Psychology and Human Behavior, User Research, UX Design

Trusting AI isn’t the goal — relying on it is. This article explores why human trust and AI reliance are worlds apart, and what UX designers should focus on to make AI feel dependable, not human.

Article by Verena Seibert-Giller
IDEAS IN BRIEF
The Psychology of Trust in AI: Why “Relying on AI” Matters More than “Trusting It”
  • The article argues that “reliance,” not “trust,” is the right way to think about users’ relationship with AI.
  • It explains that human trust and AI reliance are driven by different psychological mechanisms.
  • The piece highlights that predictability, transparency, and control make users more willing to rely on AI.
  • It concludes that users don’t need to trust AI as a partner — only rely on it as a dependable tool.
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