Tyler Roberts is a Research Associate at the User Experience Center. Before joining the UXC, Tyler worked for various technology companies including Ancestry.com and Grow. While at Grow, he helped develop business intelligence tools for small businesses as a product owner and project manager.
Tyler holds a Bachelor of Science degree from Brigham Young University, where he studied Sociology and minored in Business Management and German. He is currently pursuing a Master of Science degree in Human Factors in Information Design at Bentley University.
As the dust settles on aviation travel, and attitudes toward it are reevaluated, airlines would do well to follow principles focused on the customer experience.
